Terms & Conditions

Welcome to Grameen Ghran. By visiting our website, placing an order, or purchasing any product from us, you agree to follow the terms and conditions mentioned below. Please read them carefully before using our website or placing an order.

About Grameen Ghran
Grameen Ghran provides natural and village-sourced food products such as mangoes, pure honey, ghee, jaggery, mustard oil, spices, dates, nuts, seasonal items, and other natural foods.We try our best to source, pack, and deliver quality products with care. However, natural food products may vary slightly in color, size, taste, smell, texture, or thickness because they come from natural sources.

Product Information
We always try to provide accurate product names, descriptions, images, weights, prices, and availability.However, product images are for presentation purposes only. The actual product may look slightly different due to natural variation, lighting, packaging, season, or supplier source.For seasonal products such as mangoes, availability, size, sweetness, and appearance may vary depending on harvest condition and season.

Order Policy
When you place an order on our website, you agree to provide correct information, including your name, phone number, delivery address, and payment details.Grameen Ghran reserves the right to confirm, cancel, or hold any order if the information is incomplete, incorrect, suspicious, or if the product is unavailable.After placing an order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

Pricing & Payment
All product prices are shown in Bangladeshi Taka unless mentioned otherwise.Prices may change at any time depending on product availability, season, market price, supplier cost, or promotional offers.Payment options may include cash on delivery, mobile banking, bank transfer, card payment, or other available payment methods shown during checkout.An order will only be processed after successful confirmation of payment or order details.

Delivery Information
We deliver products to the customer’s provided address based on our available delivery coverage.Delivery time may vary depending on location, product availability, courier service, weather, holidays, or unexpected situations.Customers must provide a correct and complete delivery address. Grameen Ghran will not be responsible for delivery delay or failed delivery caused by incorrect customer information.

Return, Refund & Replacement
As we sell food products, returns are accepted only in specific cases for safety and hygiene reasons.Return, refund, or replacement may be considered if:You received the wrong product.The product was damaged during delivery.The product was leaked, broken, or expired when received.The delivered product is different from your confirmed order.You provide proper proof such as photos or video.Opened, used, damaged-after-delivery, or personally disliked food products cannot be returned unless there is a clear quality issue.For full details, please check our Return & Refund Policy page.

Product Quality & Natural Variation
Grameen Ghran works with trusted sources and tries to deliver fresh, natural, and quality products.However, natural products are not always identical. Honey, ghee, jaggery, mangoes, spices, and other natural foods may have slight differences in taste, aroma, color, size, or texture.These natural differences are not considered product defects.

Offers & Discounts
Any offer, discount, coupon, or promotional campaign may have specific conditions.Grameen Ghran reserves the right to change, pause, or cancel any offer at any time without prior notice.Discounts cannot be exchanged for cash.

Website Use
You agree not to misuse our website, place fake orders, provide false information, attempt unauthorized access, copy website content without permission, or use the website for harmful or illegal activities.We may restrict access, cancel orders, or take necessary action if any misuse is found.

Customer Responsibility
Customers are responsible for checking product details before placing an order.Customers should receive and check the parcel carefully at the time of delivery.If there is any issue, customers should contact us as soon as possible with proper proof.

Limitation of Liability
Grameen Ghran will not be responsible for any indirect loss, delay, personal expectation mismatch, or issue caused by incorrect customer information, third-party delivery delays, payment provider issues, or events beyond our control.Our responsibility is limited to the product value paid by the customer.

Changes to Terms & Conditions
Grameen Ghran may update these Terms & Conditions at any time. Any changes will be posted on this page.By continuing to use our website after changes are published, you agree to the updated terms.

Contact Us
For order support, product questions, delivery help, or any issue, please contact us:
Call / WhatsApp: +880 1327-947686
Email: gazisarwarllc@gmail.com

Thank you for choosing Grameen Ghran. We are committed to bringing pure, natural, and trusted village-sourced foods to your family.