We want you to be satisfied with every purchase from Grameen Ghran.
If you receive a damaged, expired, or incorrect product, we will arrange a replacement or refund according to the policy below.

Refunds

We offer refunds only under the following conditions:

  • The item is damaged, spoiled, or leaked

  • The wrong item was delivered

  • The product is expired

Not Eligible for Refund

  • Change of mind

  • Items opened or used

  • Fresh food, organic vegetables, fruits

  • Items on sale or discount
    Sale items cannot be refunded. Only regular priced items are refundable.

Replacements

We replace items if they are:

  • Defective

  • Damaged during delivery

  • Incorrect product received

To request a replacement, send us:

Return Process

  1. Contact our support team within 24 hours of delivery

  2. Provide clear photos/video of the issue

  3. We will review and approve the request

  4. We will arrange pickup or ask you to return to our address

Shipping Returns

If we request a return, please send the item to:

Grameen Ghran
{Your Physical Address}

Shipping costs for returns are:

  • Free if the mistake is ours

  • Customer pays for change-of-mind returns (if accepted)

Shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received a refund: